Job Description

Job Title: Dynamics 365 CRM – Senior Consultant
Location: Hyderabad

Roles and Responsibilities:

  • As a Senior Consultant, you need to interact with customers and executives to understand business requirements, conduct business process analysis, and create Fit/Gap report
  • You need to lead pre-sales activities, advise on complex MS Dynamics 365 business cases, and propose comprehensive solutions using the best possible approach that involves using 3rd parties’ components and customizations
  • You need to work closely with the Sales team in defining win themes, drafting of proposals, defining pursuit plan, and management and tracking of deal pricing and analysis
  • You will serve as clients' main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients' needs and requirements
  • From a functional perspective, you need to get involved in functional solution design to address business, interface, and performance requirements and conduct end-user training and provide tailored demonstrations of the technology solution.


Skills /Competencies:

Essential Skills

    • Experience in Pre-Sales activities for Dynamics 365 opportunities
    • Ability to lead and manage client visits, participate in proposal orals, solution demos, discussions with customers – remote or in-person
    • Experience in creating case studies, win-wires, POVs, solution POCs, Sales Play, Battle card content
    • Experience in implementing Dynamics 365 systems to support sales, customer service, call center, and field service operations
    • Experience with business process design or re-engineering
    • Flexibility to travel at a short notice for customer discussions
    • Ability to work within a fast-paced, unstructured, and constantly changing environment
    • Tertiary Qualification in IT / Computer Science / related discipline
    • Experience in BFSI will be an added advantage

Preferred skills

    • Large Systems Integrator (SI) experience a plus
    • Familiarity with modern cloud patterns and practices. Azure experience preferred
    • Authoring whitepapers, blogs, and the webinar content
    • Bringing in Industry Thought Leadership

Additional Skills:

    • Excellent customer interfacing skills
    • Excellent written and verbal communication skills
    • Strong attention to detail and outstanding analytical and problem-solving skills

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