Job Description

Job Title: Microsoft365 Support resource
Location: Hyderabad
Mode of work: Remote work till further notice

Job Description:

  • Provide customer-facing product engineering support for Microsoft 365
  • Provide real-time client support for faster resolution of cases
  • Conduct research on complex issues, validate cases for Backline escalation and contribute to knowledge management initiatives


  • At least 5 years of professional IT experience
  • Experience in or exposure to a client-facing role
  • Good communication skills
  • Amenable to a flexible work schedule, as the need arises
  • Bachelor’s Degree in information technology, Computer Science, or other relevant fields
  • With solid Infra background, strong understanding of servers, Active Directory or AD, Exchange Online, AD connect, and the like With O365 skills and experience
  • Solid MS Exchange Skills
  • Proficient in MS Exchange and two or more O365 technologies
  • Proficient in MS Azure Cloud, Azure Virtual Desktop
  • At least three O365 technologies, if Exchange or SharePoint is not part of the skillset

Good to have (if with certification) the following

  • Microsoft 365 Administrator
  • Microsoft 365 Security
  • MS Windows Server
  • MS Exchange
  • ITIL v3

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