Customer Experience Management strategies Web-Synergies-Insights
October 04, 2013 07:30 PM

On the Rocks? What a Shipwreck can teach us

The plight of the ill-fated Costa Concordia (pictured) is by now well known.  How someone could navigate as 114,000 ton company asset on to the rocks in a sea of calm is quite mind boggling.

 Equally impressive, but in a more positive vein, are the logistics of salvaging the huge liner. The assembly of cranes, experts and tons of concrete as well as the professional expertise needed to right the ship.

 The marshalling of assets is something all companies face albeit rarely on the scale of a liner salvage or in the face of such a human disaster.  But it is not uncommon for poor asset management within an enterprise to figuratively and quite literally ‘sink the ship’.

If you are relying on spreadsheets to manage allocation and asset redundancy then you face the likelihood of following the fate of the Concordia, being left high and dry while others go about their business in a successful fashion.

A recent article in Business Day came to the conclusion that if an enterprise is aiming for service, performance and financial improvement it needs to devise a good asset management strategy.

“Every asset needs to be managed and maintained to ensure it functions within the design parameters“.

“The operational phase of an asset is the most useful period of its life and this is when the asset is managed and used to deliver services to support the core business of an organisation.”

Allocating,  tracking and monitoring physical asset depreciation are all key elements in the success of any business.  Being fully aware of the life-cycle of any asset is important.  It is no good waiting for a financial shortfall or the sudden realisation of an assets age to prompt action on asset management.  Whole-life asset management is the name of the game if you hope to get the best out of your investment.

The advance of technology also means that the assets you have invested in today will not necessarily be the assets you need tomorrow.  Consider for example, how data centres and company IT departments  full of server hardware have been largely superseded by server virtualization, which in turn made  infrastructure clouds possible.

The Institute of Civil Engineers (ICE) provide a very good guide on realising a world class infrastructure and the guiding principles of asset management.  In looking at the future they identified the following challenges:

  • Adapting your assets to climate change given the impact that this having and will have in the future
  • Social change with different demographics and the way we will interact with our infrastructure
  • Economic challenges of asset maintenance, made more difficult when world economies are sluggish
  • Critical skills shortages to manage and maintain older technologies and assets
  • Political inability to foresee the need for infrastructure provision and the impact that will have on society
  • New uses of technology which for some will be a challenge but is also an opportunity to overcome ineffective data capture and knowledge management.

Which brings us to the subject of  Enterprise Asset Management, or EAM for short.  If you are serious about putting to your physical assets to best use then you should be investing in a proven EAM system.  Web Synergies partner, Ramco Systems have such a system and it ticks all the boxes, giving you the option of deploying it on the Cloud or on your premises.  To learn more about the Ramco system click here.

You can also contact us direct for a free, no-obligation, consultation and quotation –

This article is syndicated from TheDigitalConsultant’s blog.

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