February 21, 2022 01:30 PM

5 important factors to consider when choosing a Staff Augmentation and Resource Outsourcing partner

In today’s dynamic and fast-paced markets, resource outsourcing can be a major boon for several businesses and industries. Apart from the flexibility that outsourcing provides to a business, it can also go a long way in helping to reduce costs, quicken the time-to-market period, and give businesses access to a wide talent pool. Finding the right outsourcing partner, who can adapt to changes and quickly fulfill operational needs, is critical for a business’ success. Resource outsourcing enables organizations to focus on their core business function while ensuring that secondary, or repetitive tasks are being handled efficiently by the outsourcing partner.

The many benefits of resource outsourcing:

  • Find highly technical, experienced, and niche IT skilled resources quickly.
  • Address fluctuations in requirements which don’t support & justify permanent roles.
  • Boost performance by reducing or eliminating non-core HR functions.
  • Increase cost-competitiveness and eliminate non-value adding activities and hidden costs.
  • Focus on a strategic HR overview.
  • Find the right talent for short-term or project-based engagements.
  • Ramping up or downsizing is made easy and hassle-free.
  • Achieve a better overall human resource performance.
  • Get a higher level of services at a lower cost, saving both money and time.
  • Receive up-to-date and relevant statutory-compliant HR services and processes.

Here’s a handy guide about the considerations that you must take into account when choosing the right Resource Outsourcing Partner for your business:

Expertise & Experience

Choose an outsourcing partner with deep knowledge and experience in your industry. This ensures that they will be able to handle the tasks and processes you plan to outsource. Factor in their technical expertise, skill sets, access to the latest technologies, experience in solving complex challenges, and the passion they show for your project.

Make sure that you ask for references from their current or past clients to get a better understanding of their expertise, and also to gauge how well you can work together as a team. A competent and reliable outsourcing provider will not hesitate to provide you with a list of references with up-to-date information.

Communication & Client Management

To enable and maintain clear communication with your outsourcing partner, ensure that everyone on the outsourcing team can be contacted by email, phone, or other mediums at the designated times that are mutually agreed upon.

When operating in a different time zone, your outsourcing partner must take steps to ensure that your working hours overlap to a certain degree to minimize any lapses in communication. Also set up a single point of contact for all your queries, feedback or concerns to allow for a smooth exchange of information between the teams.

Strong & Proven Transition Plan

A resource outsourcer's ability to execute a smooth & successful transition should be top priority. Getting this wrong can have a significantly negative impact on your business operations. An experienced and reliable outsourcing partner will have a structured approach in place that allows for the seamless migration of business processes, following important steps like assessment, documentation, process maps, and identifying controls.

Choose vendors who have the expertise to design and implement cutting-edge process improvements like automation, organizational changes, and streamlined steps. Because there is no point in migrating a poorly functioning process without any clear and robust plans for improvement, which will only lead to an inadequate process being repeated.

Visibility & Control

One of the main advantages of resource outsourcing is that it provides an excellent opportunity to improve insights, which in turn boosts productivity and operational control. Choose an outsourcing partner who establishes regular reporting metrics from the very start of a relationship, and one who is capable of leveraging KPI reporting to monitor process and business performance.

Outsourcing partners with strong business intelligence capabilities and technological expertise can also help set up dashboards that can give you a real-time pulse of the business. Strong reporting metrics allow you to control cost and give your teams easy and timely access to the information they require to perform their functions efficiently.

Protect Data & Intellectual Property

Privacy and data security are the primary concerns of businesses when they decide to outsource a project. Sensitive business information will be shared with the outsourcing partner from time to time. Apart from signing a nondisclosure agreement with your outsourcing partner before sharing any sensitive information, it is important to ensure that they are capable of managing this data properly.

Consider choosing a partner who regularly conducts network and security audits in their own workplace, which reflects their commitment to data security. Ask them about the specific tools that they use which help in securing all your sensitive data and prevent any data leaks from taking place.

If you're on the lookout for highly technical, experienced, and niche IT skilled resources for your organization, Web Synergies is here to help. We offer world-class resource outsourcing services, along with other related solutions, to small, mid-size and large enterprises.

Our extensive resource outsourcing portfolio:

  • Talent sourcing
  • Ongoing employment support
  • Employer Statutory Compliance
  • Hiring services
  • Benefits administration
  • Recruitment services
  • Service level agreements management
  • Post-employment services

Get in touch with us today to understand how you can best leverage our resource outsourcing services to help your business increase efficiency, cut costs, and boost productivity.

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