April 05, 2023 10:30 AM

Dynamics 365 Cloud Powering Digital Transformation

Digital transformation is adopting digital solutions and data for business processes and activities to engage customers, optimize operations, transform products, and empower employees. Digital transformation allows organizations to build infrastructure with flexible capacity per business demands, expanding business models and revenue. Every business eventually needs to reinvent itself in the digital age for survival.

Microsoft Dynamics 365 Cloud has all the components for Digital Transformation. It has the critical business applications, Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) to lead the digital transformation by transforming your services and products, optimizing your operations, engaging your customers, and empowering your employees. It has the business apps built in the cloud, such as sales, operations, finance, customer service, field service, project service automation, and marketing, which are productive, intelligent, and adaptable.

The role of Dynamics 365 cloud in achieving digital transformation for businesses.

Dynamics 365 cloud is similar to the Office 365 apps used in business organizations. It enables the users to automate tasks by integrating applications with common data service (CDS) across all business units. CDS in Dynamics 365 cloud unifies office 365 and connects with tasks, calendars, documents, emails, meetings, messages, orders, digital marketing, merchandise, service requests, orders, projects, shipments, forecasts, opportunities, leads, shipment, and equipment maintenance.

  • Dynamics 365 cloud has Built-in Artificial Intelligence to enhance:
  • Relationship Insights
  • Lead Scoring
  • Cross-Sell/Up-Sell
  • Knowledge Base Insights
  • Demand Forecasting
  • Cash Flow Forecast
  • Product Recommendations
  • Preemptive Service
  • Resource Optimization
  • Predictive Sales and Inventory Forecast
  • Intent Analysis
  • Sentiment Analysis

Boosting Digital Transformations with Office 365

Digital transformation empowers people to be more productive with the right technology. Office 365 provides a collaborative workspace with easy access to email, teams, word, excel, access, PowerPoint, and many Microsoft applications to work remotely and stay connected all the time. Microsoft Office 365 enhances organizations' collaboration and improves operational efficiency without needing your database systems.

Dynamics 365 Cloud Connecting All Microsoft Apps

Dynamics 365 cloud covers sales, marketing, field service, customer service, operations, and project service automation and connects to office 365, Power BI, PowerApps, Cortana Intelligence, Azure IoT, and many third-party applications.

Dynamics 365 cloud Artificial Intelligence and Machine Learning (AI & ML) Drives Digital Transformation

Dynamics 365 has built-in Artificial Intelligence (AI), which boosts the organization's digital transformation. It analyzes large datasets in real-time with supporting hardware platforms and computing power imitating human capabilities like reasoning, planning, and communicating data insights. We have Artificial Intelligence (AI) algorithms that learn by example and are integrated into business environments. Businesses use these as Voice Assistants to enhance help desk management. Machine Learning makes predictions and optimizes results by learning from data in changing environments and is being deployed in digital transformations in Fintech, Information management, health care, and life sciences.

As a trusted Microsoft partner and consultant, Web Synergies analyzes your business operating environment and implements the right Microsoft solution to boost your business value. We use Analytical frameworks to evaluate the impact of the factors affecting your company's systems, technology, business process, and environment. With our deep domain expertise, Microsoft consultants engage effectively with our customers to share all the Microsoft offers in designing a winning Dynamics 365 cloud CRM for a successful digital transformation business solution.

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