career-banner

Job Title
BMC Helix Technical Specialist

Location:
Bengaluru (Hybrid option available)

Experience:
6+ Years

Job Overview:

We are seeking a BMC Helix Technical Specialist with 6+ years of experience in the development, administration, and customisation of BMC Helix components, including ITSM, Smart IT, Innovation Studio, and associated integrations. The ideal candidate will be responsible for ensuring the smooth operation and security of the BMC Helix environment.

Key Responsibilities:

  • Administer and develop BMC Helix components like ITSM, Smart IT, Innovation Studio, and Helix Dashboard.
  • Create custom workflows using Remedy forms and objects such as Active Links, Filters, and Escalations.
  • Manage incident tickets and provide software configuration, customization, and third-party integrations.
  • Provide ongoing technical assistance and troubleshoot application logs (SQL, API, Filters, Active Links).
  • Implement preventative maintenance, including performance tuning and archiving.
  • Support ITIL processes and deliver technical solutions based on customer requirements.
  • Develop and implement new functionality to support ITIL processes and improve platform functionality.

Required Skills & Experience:

  • 6+ years of experience in BMC Helix ITSM administration, development, and customisation.
  • Strong knowledge of ITSM modules such as Incident, Change, Problem, Work Order, SRM, SLM, Release Management.
  • Expertise in Web Service & REST API integrations and database queries.
  • Experience with Smart IT, Foundation Data, CMDB, and Asset Management.
  • ITIL Foundation certification (mandatory).
  • Ability to work in 24x7 shifts.

Preferred Skills:

  • SQL experience.
  • Familiarity with Helix architecture components like DWPA, CMDB, and integration techniques.

Interested candidates can send their updated resume to Vamsi Krishna at vamsikrishna.r@websynergies.com.

About Web Synergies

Web Synergies is a global IT company headquartered in π’π’π§π πšπ©π¨π«πž with offices in India, Japan UAE, USA and Vietnam that provides innovative consulting services and solutions to companies. We help organizations stay ahead of change and achieve long-term success based on business transformation. Our teams design and implement winning strategies for clients by harnessing the power of new technologies and tailoring them to specific business transformation requirements.

What People Are Saying About Us

	Arun-Singh

Arun Singh

Sr. PHP Developer

Working at Web Synergies has been an incredible experience. The positive, collaborative environment and meaningful projects have enabled my professional growth. I appreciate the supportive team and leadership that values innovation. Proud to be part of Web Synergies!

Life at Web Synergies

Home of talented engineers, designers, and thought leaders, our highly flexible work environment, coupled with a blend of traditional workstations, hybrid work options, and deep breakouts, provides the ideal stage to strategize and execute process work while nurturing creative ideas. Our offices across Singapore, India, Japan, UAE, USA and Vietnam offer you a platform to learn, build and grow.

Web Synergies experience - a collective, diverse work culture, a vibrant community, and a whole bunch of perks and benefits:

  1. Competitive salaries
  2. Commuter benefits
  3. Flexible work hours
  4. Generous leave policies
  5. Self-development activities

Value

value-1

Diversity, Equity, and Inclusion

At Web Synergies, we embrace diversity, valuing unique perspectives and experiences. We strive to help individuals progress by celebrating and leveraging the richness that diverse perspectives bring to the forefront.

value-2

Building Sustainability

Building sustainability: economic, social, environmental value in short, mid, long term. Stakeholders crucial. Our concept: Environment, Economics, Social Justice. Human rights, gender equality vital for sustainable development.

value-3

Create a Positive Influence

Web Synergies thrives on positive influence, open communication, collaboration, and celebrating achievements. We prioritize a supportive work culture and employee well-being, leading by example and fostering a cohesive, motivated team.

footer-close-icon