Position Summary

Web Synergies is seeking an experienced Manager – Lifecycle Solution Service Business to drive the global growth, governance and commercialisation of lifecycle solution services.

This strategic leadership role is responsible for developing lifecycle service business models, expanding solution-based service offerings, supporting affiliates, driving digital transformation initiatives, and contributing to the Lifecycle Service Business Center's (LSBC) global service growth objectives.

The successful candidate will collaborate with affiliates, product-responsible organisations, Service Regional Process Owners, portfolio owners, digital teams and corporate functions to establish scalable lifecycle services that deliver long-term customer value and sustainable recurring service revenue throughout the asset lifecycle.

Key Responsibilities

Lifecycle Service Business Development

• Develop and execute global lifecycle solution service strategies aligned with LSBC business objectives.
• Design and deploy lifecycle-based service business models for Yokogawa solution offerings.
• Collaborate with product-responsible organisations to establish service frameworks and commercialisation roadmaps.
• Drive new lifecycle service business opportunities and portfolio expansion across regions and affiliates.

Service Portfolio Management

• Own and continuously enhance the lifecycle solution service portfolio.
• Define service packages, lifecycle agreements, managed services, digital services and solution-based offerings.
• Ensure portfolio alignment with Plant Stewardship and Growth Framework initiatives.
• Support global service standardisation and scalable deployment.

Business Growth & Revenue Acceleration

• Lead initiatives that contribute to LSBC's service growth objectives.
• Monitor pipeline development, order intake, lifecycle service KPIs and business performance.
• Identify business gaps and implement growth acceleration plans with affiliates.
• Promote recurring revenue models and long-term lifecycle service contracts.

Affiliate Enablement & Business Governance

• Partner with Regional Portfolio Owners and affiliates to expand lifecycle service opportunities.
• Provide practical guidance on service sales strategy, business development and programme implementation.
• Facilitate global workshops, capability development programmes and best-practice sharing.
• Establish governance processes, performance reviews and follow-up actions.

Digital Transformation & Service Innovation

• Lead digital transformation initiatives supporting service operations and customer lifecycle management.
• Promote adoption of digital platforms, dashboards, KPI frameworks and analytics solutions.
• Collaborate with Customer Experience (CX), Digital and Platform organisations to improve service delivery.
• Support data-driven service business models and innovative digital service concepts.

Stakeholder Management

• Act as the key interface between LSBC, solution business units, affiliates and corporate functions.
• Coordinate cross-functional lifecycle service transformation initiatives.
• Support executive reviews, management reporting and strategic decision-making.
• Represent LSBC in global service programmes and customer-facing initiatives where required.

KPI & Performance Management

• Establish and monitor service business KPIs, Growth Framework metrics and portfolio performance indicators.
• Conduct business reviews and identify continuous improvement opportunities.
• Prepare executive dashboards, reports and presentations.
• Ensure progress against business objectives, affiliate adoption and service growth targets.

Qualifications

Education

• Bachelor's degree in Engineering, Business Administration, Information Technology or a related discipline.
• MBA or an equivalent business qualification is preferred.

Experience

• Minimum 15 years of experience in industrial automation, lifecycle services, solution services, digital services or service business development.
• Hands-on experience in Industrial Digital Solutions, including Process Historians, Advanced Process Control (APC), Operator Training Simulators (OTS) and Cybersecurity solutions.
• Experience with Yokogawa technologies, solutions and service business practices will be considered a strong advantage.
• Proven experience in global business development and cross-functional leadership.
• Demonstrated success in service business growth, transformation initiatives and stakeholder management.
• Experience working with multinational teams, regional affiliates and product/service organisations.

Required Knowledge & Skills

• Lifecycle service management and lifecycle business design.
• Solution service business models and commercialisation.
• Industrial automation systems, digital services and analytics.
• Portfolio management and service contract management.
• Business planning, governance, KPI development and performance management.
• Executive communication, facilitation and stakeholder engagement.

Leadership Competencies

• Strategic thinking.
• Business acumen.
• Customer-centric mindset.
• Global collaboration.
• Change leadership.
• Innovation and digital mindset.
• Results orientation.
• Team development.
• Executive communication.

Key Success Metrics

• Growth in lifecycle solution service revenue.
• Increased recurring revenue and service contribution.
• Successful deployment of new service offerings and portfolio packages.
• Improved affiliate adoption and execution.
• Achievement of Growth Framework and digital KPI objectives.
• Enhanced customer retention, business expansion and service profitability.

Apply Now

If you have extensive experience in lifecycle services, industrial automation, digital transformation and global service business leadership, we'd love to hear from you.

Apply by emailing your CV to Leela at leelalavanya.gujjarlapudi@websynergies.com.