Project Overview

Web Synergies is seeking two experienced Bilingual Salesforce Marketing Cloud & Data Cloud QA professionals to support a leading retail marketplace customer in Japan.

This role focuses on ensuring end-to-end quality across Salesforce Marketing Cloud and Salesforce Data Cloud implementations. The successful candidates will be responsible for functional, integration, performance, data, and compliance testing across journeys, segmentation, activation, reporting, and customer engagement processes.

Customer Details

• Customer: Retail Marketplace
• Location: Tokyo, Chiyoda-ku, Japan (Hybrid)
• Start Date: Immediate
• Language Requirements: Japanese (JLPT N2+) and Business English

Key Responsibilities

Functional and Data Testing

• Create and execute test strategies, test cases, and test data for:

Salesforce Marketing Cloud

• Journey Builder
• Automation Studio
• Email Studio
• Mobile Studio
• Dynamic Content

Salesforce Data Cloud

• Data ingestion
• Identity resolution
• Calculated insights
• Segmentation
• Activation processes

Data Validation and Integration Testing

• Validate data pipelines and data mappings.
• Perform SQL-based validation against Data Extensions and Customer Data Platform (CDP) datasets.
• Test integrations involving:
• Marketing Cloud Connect (MC Connect)
• APIs
• MuleSoft
• Event triggers
• Activation endpoints across channels and advertising platforms

Deliverability and Personalisation Testing

• Conduct email deliverability testing.
• Validate email rendering and cross-device compatibility.
• Perform personalisation testing using:
• Litmus
• Email on Acid
• Equivalent testing tools

Non-Functional Testing

• Implement and validate:
• Performance testing
• Resiliency testing
• Error handling mechanisms
• Monitoring hooks and observability requirements

Data Privacy and Compliance

• Validate consent and preference management processes.
• Verify Personally Identifiable Information (PII) handling controls.
• Ensure compliance with APPI requirements.
• Review audit trails and access control mechanisms.

Release and Quality Management

• Maintain defect triage processes.
• Prepare test reports and ensure traceability.
• Support User Acceptance Testing (UAT) activities.
• Participate in release sign-offs.
• Contribute to test automation initiatives, including:
• API validations
• Data quality checks
• SSJS utility testing

Required Qualifications

• 3–6 years of Quality Assurance experience.
• Minimum 2+ years of Salesforce Marketing Cloud experience.
• Exposure to Salesforce Data Cloud or Customer Data Platform (CDP) testing.

Technical Expertise

• Strong knowledge of:
• SQL for data validation
• Journey Builder flows
• Automation Studio processes
• AMPscript behaviour
• SSJS functionality
• Experience with:
• API testing using Postman or Insomnia
• Message rendering tools
• Jira
• Azure DevOps (ADO)

Compliance and Communication

• Understanding of data privacy and consent testing requirements in Japan, including APPI compliance.
• Japanese language proficiency (JLPT N2+).
• Business-level English communication skills.

Preferred Certifications

• Salesforce Marketing Cloud Administrator
• Salesforce Email Specialist
• Salesforce Data Cloud Consultant (advantage)

Why Join Us?

This opportunity offers the chance to work on large-scale Salesforce Marketing Cloud and Data Cloud transformation programmes while ensuring quality, compliance, and exceptional customer experiences for a leading retail marketplace customer in Japan.

Apply Now

Interested candidates can share their updated CV with Leela at leelalavanya.gujjarlapudi@websynergies.com.