Job Title
M365 Technical Engineer

Total years of Experience
4+ Years

Specific Work Location
Hyderabad / Bengaluru / Pune / Chennai / Gurgaon

Educational Qualification
BE/B-Tech - CS/Information Technology/ Information Science

Notice Period
Immediate to 15 days

Night Shift

Job Description

As a technical engineer, your excellent customer-handling skills via voice/email and chat will be crucial to maintaining our high customer satisfaction levelsβ€”admin-level experience (L300) with any Office365 products (Exchange Online, etc.).

  • L100 level knowledge across Exchange Online.
  • Working knowledge of Active Directory, Exchange, email migrations, hybrid migrations, Office365 application troubleshooting, and general Office365 technical support.
  • A minimum of 1 to 3 years of relevant experience in Microsoft Support projects is mandatory.
  • Exchange with identity management, security, and compliance.
  • Troubleshooting auto-discover-related issues on the Microsoft Exchange server.
  • Working on Exchange Admin centre-related issues.
  • Handling Autodiscover, mail flow, and security in Office 365.
  • Exchange set up, Federation, setting up Exchange with cloud services, troubleshooting Exchange issues, Directory Synchronization setup, migration from AD to Office 365 related issues, and troubleshooting.
  • Willing to work night shifts to provide 24x7 customer support.
  • Research, resolve, and respond to questions promptly.
  • Rest assured, we are committed to your professional development. Remain current with up-to-date product information for all released software configurations. Demonstrate excellent professionalism and communication skills.
  • A continuous improvement mindset, where good is never good enough, and the desire to raise the bar are reasons to come to work each day.
  • Ability to make sound decisions, using good judgment in varying scenarios with varying degrees of conflict specific to employee interactions, operational results, and troubleshooting to achieve a unified outcome with integrity.
  • You have demonstrated the ability to manage and prioritize multiple tasks while employing time management and organizational skills.
  • Critical thinking supports your ability to accurately assess interactions, solve problems, collaborate within our quality framework, and align with our values.

This is an exciting opportunity to work in an environment where you will constantly learn, be challenged, and be energized by change. You have a solid track record of achieving and exceeding performance and behavioral expectations

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About Web Synergies

Web Synergies is a global IT company headquartered in π’π’π§π πšπ©π¨π«πž with offices in India, Japan UAE, USA and Vietnam that provides innovative consulting services and solutions to companies. We help organizations stay ahead of change and achieve long-term success based on business transformation. Our teams design and implement winning strategies for clients by harnessing the power of new technologies and tailoring them to specific business transformation requirements.

What People Are Saying About Us


Neeraj Kumar Singh

Principal Consultant - SAP

Working at Web Synergies has been wonderful. Early opportunities accelerated my growth. The nurturing culture fosters open communication. Team leads and colleagues are supportive, helping articulate thoughts and ideas. Grateful for an environment where my contributions are valued and understood.

Life at Web Synergies

Home of talented engineers, designers, and thought leaders, our highly flexible work environment, coupled with a blend of traditional workstations, hybrid work options, and deep breakouts, provides the ideal stage to strategize and execute process work while nurturing creative ideas. Our offices across Singapore, India, Japan, UAE, USA and Vietnam offer you a platform to learn, build and grow.

Web Synergies experience - a collective, diverse work culture, a vibrant community, and a whole bunch of perks and benefits:

  1. Competitive salaries
  2. Commuter benefits
  3. Flexible work hours
  4. Generous leave policies
  5. Self-development activities



Diversity, Equity, and Inclusion

At Web Synergies, we embrace diversity, valuing unique perspectives and experiences. We strive to help individuals progress by celebrating and leveraging the richness that diverse perspectives bring to the forefront.


Building Sustainability

Building sustainability: economic, social, environmental value in short, mid, long term. Stakeholders crucial. Our concept: Environment, Economics, Social Justice. Human rights, gender equality vital for sustainable development.


Create a Positive Influence

Web Synergies thrives on positive influence, open communication, collaboration, and celebrating achievements. We prioritize a supportive work culture and employee well-being, leading by example and fostering a cohesive, motivated team.