Position Summary

We are looking for a Bilingual Automation and Insights Engineer to build and maintain the tooling that makes detection reliable and turns repeated findings into permanent fixes.

The role focuses on digital experience monitoring, automation, continuous improvement, data analysis, and proactive management of the enterprise desktop environment. The engineer will work closely with global Workplace Technology Services teams to identify issues, develop preventive actions, improve user experience, and reduce recurring problems.

Key Responsibilities

• Build and maintain Nexthink dashboards, alerts, and experience metrics.
• Design proactive campaigns, including user notifications and self-healing prompts.
• Develop and tune Nexthink Act automations and remote actions.
• Partner with global Workplace Technology Services teams on fixes and preventive actions.
• Ensure consistency of experience metrics across all three regions.
• Reduce alert noise and false positives so the team's attention stays focused on real degradation.
• Provide continuous, proactive monitoring of the enterprise desktop environment, including desktops, laptops, and virtual desktop infrastructure, as part of a follow-the-sun model.
• Detect anomalies through trend, threshold, and behavioural change analysis before users are impacted.
• Validate alerts, assess business impact, and select the appropriate intervention, such as a targeted user campaign, self-healing action, or engineering escalation.
• Deep dive into discovered issues rather than closing them at the symptom level, documenting the underlying cause and supporting evidence.
• Identify trends, recurring issues, and systemic weaknesses in the desktop estate and raise them with the appropriate owners.
• Produce standardised handoff notes before every regional shift transition.
• Record and document outcomes so events contribute to trend tracking and future learning.
• Partner with Service Desk, Workplace Technology Engineering, Incident Management and Resolution, Change Management, and Production Assurance teams on triage, data-backed fixes, outage resolution, and real-time change impact analysis.
• Own regional and global reporting, including the monthly executive review of the top experience degradations and the actions taken.
• Contribute to the weekly global digital experience sync covering trends, emerging risks, and automation wins.

Qualifications

• Bachelor's degree and/or 5+ years of experience in end-user computing, desktop engineering, or technology operations.
• Hands-on experience with digital experience monitoring platforms; direct Nexthink experience is strongly preferred.
• Curious, self-directed, self-motivated, and highly reliable, with the ability to handle unique and complex issues through creative thinking, perseverance, patience, and a willingness to ask questions.
• Strong analytical skills, with the ability to work across large data sets and recognise patterns that are not yet obvious.
• Maturity to execute job functions with minimal guidance and the judgement to know when to escalate.
• Very strong verbal and written English communication skills, including the ability to translate complex technical problems for senior stakeholders.
• Experience in a fast-paced financial services or comparable enterprise environment is preferred.
• Ability to work as part of a global team and independently across time zones and regional handoffs.

Required Technical Skills

• Nexthink: Finder, Portal, Act, remote actions, and campaigns.
• Windows Desktop: Windows 10/11 troubleshooting and administration.
• macOS: Endpoint support.
• Virtual Desktop Infrastructure (VDI).
• Active Directory.
• PowerShell: Scripting.
• Python: Or an equivalent programming language is an advantage.
• Query construction and data analysis for reporting and investigation.
• Sysinternals tools.
• Enterprise operations tooling such as Splunk, Wireshark, or ExtraHop.
• Reporting and visualisation tools for executive and stakeholder dashboards.

What We’re Looking For

Successful candidates will bring deep Nexthink expertise, a scripting and automation mindset, strong analytical capabilities, and the collaboration skills needed to work credibly with engineering teams.

The ideal candidate should be comfortable working in a global environment, taking ownership of complex issues, and using data and automation to improve the digital employee experience.

Apply Now

Interested candidates can share their CV at: leelalavanya.gujjarlapudi@websynergies.com