Salesforce Customer Support Agent
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Salesforce Customer Support Agent
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Job Title
Salesforce Customer Support Agent (Bilingual Japanese/English)
Specific Work Location
Remote, Vietnam (Hybrid option in Ho Chi Minh City)
Experience
Minimum 2 years in Customer Support
Job Summary
We seek a skilled Salesforce Customer Support Agent to provide effective support services to our Japanese customers. The successful candidate will bridge our Japanese clients and the English-speaking technical team in India. This role requires proficiency in Japanese and English and a background in IT support.
Key Responsibilities:
- Provide support service to Japanese customers regarding Salesforce inquiries.
- Follow Standard Operating Procedures (SOPs) to handle and resolve tickets.
- Escalate issues to the next level when required.
- Facilitate clear communication between Japanese and English-speaking team members.
- Assist in preparing and delivering project reports and updates.
- Utilize Japanese language skills to enhance team communication.
Qualifications:
- Bachelorโs/masterโs degree in computer science or related IT fields.
- Proficient in Japanese (JLPT N2) and English (B2 or higher).
- Minimum 2 years of experience in Customer Support.
- Excellent communication and interpersonal abilities.
- Experience with Salesforce or Service Now is a plus.
Benefits and Compensation:
- Remote working from Vietnam (Hybrid option in Ho Chi Minh City) following Japan business hours.
- Provided with a laptop and necessary working equipment.
- 13th-month salary guaranteed.
- Full coverage on tax and insurance.
Contact:
Huyen Nguyen at huyen.nguyen@websynergies.com
About Web Synergies
Web Synergies is a global IT company headquartered in ๐๐ข๐ง๐ ๐๐ฉ๐จ๐ซ๐ with offices in India, Japan UAE, USA and Vietnam that provides innovative consulting services and solutions to companies. We help organizations stay ahead of change and achieve long-term success based on business transformation. Our teams design and implement winning strategies for clients by harnessing the power of new technologies and tailoring them to specific business transformation requirements.
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Sandeep Kumar
Sr Analyst Programmer
Started as a trainee at Web Synergies, and 9 years later, I'm grateful for the opportunities to sharpen and diversify my skills. The challenging and positive work environment, coupled with great management support, makes it a fantastic place to work. A great experience with continuous learning opportunities, fostering personal and professional growth.
Life at Web Synergies
Home of talented engineers, designers, and thought leaders, our highly flexible work environment, coupled with a blend of traditional workstations, hybrid work options, and deep breakouts, provides the ideal stage to strategize and execute process work while nurturing creative ideas. Our offices across Singapore, India, Japan, UAE, USA and Vietnam offer you a platform to learn, build and grow.
Web Synergies experience - a collective, diverse work culture, a vibrant community, and a whole bunch of perks and benefits:
- Competitive salaries
- Commuter benefits
- Flexible work hours
- Generous leave policies
- Self-development activities
Value
Diversity, Equity, and Inclusion
At Web Synergies, we embrace diversity, valuing unique perspectives and experiences. We strive to help individuals progress by celebrating and leveraging the richness that diverse perspectives bring to the forefront.
Building Sustainability
Building sustainability: economic, social, environmental value in short, mid, long term. Stakeholders crucial. Our concept: Environment, Economics, Social Justice. Human rights, gender equality vital for sustainable development.
Create a Positive Influence
Web Synergies thrives on positive influence, open communication, collaboration, and celebrating achievements. We prioritize a supportive work culture and employee well-being, leading by example and fostering a cohesive, motivated team.
