About the Role

We are looking for a Bilingual Consultant / Sr. Consultant – Adobe Campaign to provide technical consulting, implementation support and customer assistance for Adobe Campaign solutions.

This is a client-facing role that requires the ability to work closely with customers, understand their technical and business requirements, and implement Adobe Campaign solutions that deliver maximum value. The primary objective of the role is to drive successful delivery while maintaining a high level of customer satisfaction.

You will work across the implementation lifecycle, from requirements assessment and solution design through configuration, testing, deployment, training and post-implementation support. The role also involves collaborating with Digital Marketing Consultants, Quality Assurance teams, Project Management and global Consulting teams.

Key Responsibilities

Adobe Campaign Consulting and Implementation

• Provide implementation consultancy, customer assistance and post-implementation support to Adobe Campaign clients during the deployment and use of Adobe Campaign solutions.
• Work with clients to assess and understand their technical and business requirements.
• Configure and design Adobe Campaign solutions to meet customer business needs.
• Understand customer database architecture and set up ETL and data flows.
• Configure Adobe Campaign based on customer requirements, including campaign set-ups.
• Build web pages using scripting.
• Develop customer-specific solutions where necessary and document the solutions appropriately.
• Provide proactive problem diagnosis, troubleshooting and resolution.

Implementation Planning and Delivery

• Create implementation plans for new and existing clients.
• Support product installations, upgrades and configuration activities.
• Report on project delivery to Project Management.
• Independently manage smaller projects that do not have dedicated Project Managers.
• Ensure implementations are delivered professionally and in line with customer expectations.
• Work closely with the Quality Assurance team to ensure professional delivery of technical implementations.
• Work closely with the Quality Assurance team to ensure professional delivery of Business Consulting Services to clients.

Customer Training and Support

• Provide knowledge transfer and training to customers on implemented solutions.
• Provide ongoing customer assistance and post-implementation support.
• Maintain effective customer communication and documentation throughout implementation and support activities.
• Build strong working relationships with clients and contribute to high levels of customer satisfaction.

Collaboration and Global Delivery

• Build strong working relationships with the Onshore Consulting team.
• Learn and adopt best practices from global Consulting teams.
• Act as a Development Lead point of contact for Digital Marketing Consultants.
• Work with Digital Marketing Consultants to make recommendations regarding Digital Marketing Suite technical implementations.
• Collaborate with Quality Assurance teams to maintain professional delivery standards.
• Support additional team members through mentoring and knowledge sharing.

Adobe Digital Marketing Solutions

• Learn multiple Adobe Digital Marketing Solutions.
• Provide multi-product enablement and integration solutions for strategic clients.
• Develop an understanding of related Adobe solutions and their integration possibilities.
• Work with Digital Marketing Consultants to recommend appropriate technical implementation approaches.

Required Skills and Experience

Database and SQL

• Strong expertise and experience in SQL.
• Experience with one or more of the following databases:
  • Oracle
  • SQL Server
  • PostgreSQL
• Understanding of database architecture and data flows.
• Experience with ETL and data-flow configuration.

Programming

Programming experience in one or more of the following:

• JavaScript
• Java
• VB
• C#
• PHP

Web Technologies

• Knowledge of HTML and CSS is a plus.
• Knowledge of HTML DOM manipulation is an advantage.
• Understanding of page load events is a plus.
• Experience building web pages using scripting is desirable.

Consulting and Communication

• Strong communication skills to ensure effective customer interactions, communication and documentation.
• Ability to understand and translate technical and business requirements into practical Adobe Campaign solutions.
• Ability to develop creative solutions to technical and business problems.
• Strong customer-facing skills and a commitment to customer satisfaction.

Project and Delivery Skills

• Project Management skills are a plus.
• Ability to manage multiple tasks in a dynamic environment.
• Ability to work independently with minimal supervision.
• Experience leading team members is a plus.
• Strong organisational skills and a self-starter attitude.
• Highly motivated and proactive approach to work.

Learning and Adaptability

• Fast learner with the ability to learn new technologies and programming languages.
• Willingness to learn multiple Adobe Digital Marketing Solutions.
• Ability to adopt global best practices and continuously improve technical delivery capabilities.

Key Attributes

The ideal candidate will be:

• Customer-focused and comfortable working directly with enterprise clients.
• Organised, self-motivated and able to work with minimal supervision.
• A structured problem solver who can develop creative solutions.
• Comfortable managing multiple priorities in a dynamic environment.
• A strong communicator who can document and explain technical solutions clearly.
• Collaborative and willing to mentor and support other team members.
• Adaptable and interested in expanding knowledge across Adobe Digital Marketing Solutions.

How to Apply

Interested candidates can share their profile with:

Leela Lavanya
Email: leelalavanya.gujjarlapudi@websynergies.com