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Job Title
Service Designer (Lead Level)

Notice Period
Immediate to 15 days

Specific Work Location
Pune (Hybrid - 2 days/week)

Project/Program Overview

The Design Lead will manage all design requirements of the internal IT portal for the client, divided into BAU enhancements, planned feature enhancements, Chatbot, and Digital Workplace Eco-system. The portal supports the client’s internal self-serve and self-solve processes for IT services as part of Digital Workplace’s support options. It is a custom implementation of ServiceNow’s Employee Center and must meet the needs of a diverse range of users.

Role:

  • Lead all design requirements to enhance the user experience of the Portal and Digital Workplace Eco-system
  • Review current state, identify areas for improvement, and design a more effective future state
  • Manage a UI/UX designer and other design resources as needed
  • Collaborate closely with the Portal Product Owner and DevOps Team lead

Responsibilities:

  • Take a Design Thinking approach to design
  • Proactively manage and organize design requirements in a fast-paced environment
  • Review and improve digital customer journeys using data and research
  • Collaborate with stakeholders across content, research, development, business, and content
  • Facilitate informed discussions and manage project stakeholders
  • Define vision and outcomes for products, services, and programmes
  • Champion Service Design and Design Thinking methodology with a focus on sustainability
  • Lead the development of service concepts, service blueprints, and other service design artifacts

About You:

  • Profound experience in design thinking and design execution skills
  • Strong background in reviewing and improving digital customer journeys
  • Ability to collaborate with stakeholders across multiple disciplines
  • Comfortable using data and research to shape future state design
  • Organized, proactive, and able to work in a fast-paced environment

Contact: Padmavathi M – naga.padmavathi@websynergies.com

About Web Synergies

Web Synergies is a global IT company headquartered in 𝐒𝐢𝐧𝐠𝐚𝐩𝐨𝐫𝐞 with offices in India, Japan UAE, USA and Vietnam that provides innovative consulting services and solutions to companies. We help organizations stay ahead of change and achieve long-term success based on business transformation. Our teams design and implement winning strategies for clients by harnessing the power of new technologies and tailoring them to specific business transformation requirements.

What People Are Saying About Us

	Sandeep

Sandeep Kumar

Sr Analyst Programmer

Started as a trainee at Web Synergies, and 9 years later, I'm grateful for the opportunities to sharpen and diversify my skills. The challenging and positive work environment, coupled with great management support, makes it a fantastic place to work. A great experience with continuous learning opportunities, fostering personal and professional growth.

Life at Web Synergies

Home of talented engineers, designers, and thought leaders, our highly flexible work environment, coupled with a blend of traditional workstations, hybrid work options, and deep breakouts, provides the ideal stage to strategize and execute process work while nurturing creative ideas. Our offices across Singapore, India, Japan, UAE, USA and Vietnam offer you a platform to learn, build and grow.

Web Synergies experience - a collective, diverse work culture, a vibrant community, and a whole bunch of perks and benefits:

  1. Competitive salaries
  2. Commuter benefits
  3. Flexible work hours
  4. Generous leave policies
  5. Self-development activities

Value

value-1

Diversity, Equity, and Inclusion

At Web Synergies, we embrace diversity, valuing unique perspectives and experiences. We strive to help individuals progress by celebrating and leveraging the richness that diverse perspectives bring to the forefront.

value-2

Building Sustainability

Building sustainability: economic, social, environmental value in short, mid, long term. Stakeholders crucial. Our concept: Environment, Economics, Social Justice. Human rights, gender equality vital for sustainable development.

value-3

Create a Positive Influence

Web Synergies thrives on positive influence, open communication, collaboration, and celebrating achievements. We prioritize a supportive work culture and employee well-being, leading by example and fostering a cohesive, motivated team.